eGovernment CRM
Why pay other municipal website design firms a setup fee and an extra monthly fee for your citizen request tracking system? Our system offers more features and it comes with our CMS hosting at no extra charge to you.
Request/Ticket Tracking System
- Sales Tracking through automated leads generated when a customer fills out a form on your site.
- Project Management - Managers can be given permissions for different departments to sort, assign, and track projects from inception to completion.
- AJAX-Powered interface for speed makes sales tracking, customer follow-up, and conversion easy and efficient.
- Soft Data Deletion - Have peace of mind without the fear of permanently deleting important data and information.
- Integration with Mail-Logic - Make mass emailing and follow-up easier by automatically generating and sorting mailing lists when a customer submits a form on your site.
- Job/Project Note System - Create and save notes on any part of the job or project with the ability to attach files and set viewing permissions for internal or customer review.
- Job Search Engine - Internal search engine built in to the intranet to track down exactly what you need, when you need it.
- Mobile Version - Access your project information from mobile browsers in a simple to use interface.
Work Ticket and Complaint Tracker
- Automatic Ticket Generation - Tickets are created in the system when a customer submits a request form.
- Assign Tasks - Assign tickets to multiple staff members with varying levels of permissions.
- Create Notes for associated staff members or customers to view.
- Upload Files such as pdfs, documents, videos, and images directly to the ticket.
- Reporting - Track a ticket from start to finish by time logged, who worked on it, what customer it was from, and much more.